When To Switch Between Transcriber Service Vendors?

There are literally hundreds of online transcription services. So for a first time use it becomes a difficult choice just to zero in on a transcription service which is the best fit for their company. But what if you are already using one and you are not satisfied with it? Well non-satisfactory services could be just one of the reasons for looking to an alternative transcription service companies. Here are the top 5 reasons why transcription service users such as podcasters, bloggers, university students and journalists would want to fire and re-hire their transcriptionist:

1.High Transcription Service Rates:

Transcription service rates generally range from $1.00 per minute and can go up all the way to $3.50 per minute of audio. If you are paying that much then we highly recommend checking the affordable transcription services rates page. Our services are not only 20 percent cheaper than the industry standard but also offer faster transcription services. 

2. Poor customer service:

Companies generally tend to temp first time users by offering high discounts. Only after they have used their services that they realize the quality of the service. Poor customer service is experienced usually in the form of not answering phones, or getting back to the customer when needed. If you are experiencing such problems and are looking for a vendor with excellent customer service then we would recommend www.Etranscriber.net. Our services are oriented towards providing the best customer service possible. 

3. Inaccurate transcripts:

Accuracy is the #1 reason what differentiates an excellent transcription company from a bad one.  An accuracy of 98 percent is the bare minimum that one should expect from an transcription company. Ideally, accuracy of 99+ percent can be achieved these days. Finding such accurate typing companies should not be difficult. Accuracy is calculated by dividing the number of inaccurate words divided by the total number of words transcribed. In medical transcription high accuracy is of paramount importance. 

4. Delay in submitting the work:

Transcribers are required to convert the audio files into text and then save the files in a word doc format or a PDF format. The transcripts need to be submitted back in a timeframe which is known as 'Turnaround Time' or 'TAT'. The most popular TAT's are 24 hours, 48 hours and 72 hours. Delay in submitting back the transcribed document is another reason why users might look for an alternative transcriptionist. 

Each transcription service comes with its own merits and demerits. Once you have hired a transcription vendor the best thing is to wait and see the quality of service for the next few service orders. If you are happy with the service then one may continue with the vendor. If not the it is highly recommended to look for possible alternatives.  In our opinions accurate transcription is the most important factor. The second most important factor is rates, followed by service quality. 

Switching to an alternate transcription company:

If you have made up your mind to switch between vendors the next step is to take a trial service first. While in touch with the company tell them what problems you faced with the earlier service. This could be poor quality work or serviceability. Transcription rates if it is an issue should always be discussed at the last stage of negotiation. Though one must always have a idea of what the rates are and what is the possibility of final negotiated rates. 

Recent case of a Miami University student unhappy with her original typing company vendor. For this article we got in touch with our client doing research at Miami University. She had recorded 1-1 video interviews for her research project and they were to be transcribed with a timeframe of 1 month. She hired a video transcriber company earlier but then after receiving the first couple of transcripts she decided to switch vendors. Why? Joan tell us why, "Well, I received the first two transcripts on time. However when I was reviewing the quality I was surprised to see many words had wrongly been typed into text. And those were very simple words to identify. The audio quality was very good so the transcriber should have been able to do a good on this. So there is no excuse to produce subpar work. That's when I decided to hire Etranscriber.net Video Transcription. And I'm happy with my decision"

Summary:

Value for money is a number one priority for customers. If, as a customer you feel you are not receiving any value of our the current service provider, then it's best to change to a better transcription company.